Terms & Conditions

Welcome to Dust Spares. These are our terms of business and form the basis of our contract with you. Please read these terms before you make your order. If there is anything that you don’t understand please contact us and we will be happy to explain.

Making a Purchase

To place orders simply browse our Website and place the goods you wish to purchase in your basket. Once your selections are complete, click on ‘Checkout’.

For returning customers, please login using your account details. For new customers, please complete all the required information In order to create an online account.

To complete your order, follow the instructions on the Website until payment is complete.

Payment

Web Orders : We accept payment by Credit/Debit card or Paypal.

Telephone Orders: We accept payment by Credit/Debit card, Paypal, BACS Transfer or Proforma.

Please note - we do not accept payment by American Express

Tax

All prices stated on our Website exclude VAT at the standard rate of 20%. 

Confirmation of Order

Once an order has been placed, you will receive an Order Confirmation from us by email. Please check this to ensure that the correct parts have been ordered. If you have any queries, please contact us by email or telephone to amend your Order.

If you have placed an order by Telephone, we ask you to reply by email confirming that the details on the Order Confirmation are correct; we can then dispatch your order.  If no reply is received, your order will be dispatched after 24 hours.

Dust Spares Ltd reserves the right to accept or decline an Order. This term is to protect the Company in such circumstances of a price discrepancy or stock availability. We will contact you with 24 hours of receiving an order, or the next working day, should there be any queries.

Delivery

Please see our ‘Delivery’ section for details of our Delivery Charges and courier details.

Orders of stocked products before 2:30pm will be delivered on the next working day for mainland UK addresses.

For goods that are made to order/non stock, a lead time will be stated within the product description.

We will make every effort to ensure your Order is delivered on time.

Delivery Instructions

If you are not going to be in on the delivery date and wish to leave instructions for the courier, please leave a signed note stating the details. Dust Spares will only be responsible for the goods until they are delivered by our Courier, as per your instructions.

Delivery Query 

Orders may be delivered to you in multiple parts. If you have not received your full delivery please check the courier Tracking or call us and we will check this for you.

If you have received an incorrect item or have not received an item that you have ordered, please contact us by phone or email to advise of this within 24 hours of receiving the delivery. This will allow us to look into this whilst the details of the order are current. We are unable to take responsibility for discrepancies that are not reported efficiently.

Order Cancellation

Requests to cancel an order can be accommodated if received within one hour of the original order being placed. Orders cancelled after this time may be subject to a Re-stocking fee, especially for orders of non-stock items that are at Production Stage.

Returns Policy 

If you decide that you no longer require some or all of the parts ordered, we will be happy to provide you with a refund, subject to the following conditions:

• You contact us by email to confirm details of the items to be returned. We will then issue you with a Returns Reference number which should be included with the Goods.

We will arrange collection of the goods, free of charge, from the delivery address provided the following conditions are met:

• We are made aware that you would like to return the items within 14 days of you receiving them (or the person/place nominated by you to take the delivery)

• The goods are in a new, unused and resalable condition (we may ask for a picture of the goods)

• The goods are not mentioned in the list below of items that cannot be returned.

• The delivery and collection addresses are not mentioned below in the list of post codes not eligible.

All refunds will be credited to the same means of payment that was used when placing the order, unless agreed otherwise. They will be credited within 14 days of us receiving the goods back.

We are not responsible if the goods are damaged or lost on return.

It is your responsibility to ensure the parcel is packaged suitably to reduce damage during transit.

Postal Codes not eligible for Free Returns:
Any UK Island, Northern Ireland or any of the following postcodes: AB (37-38, 44-45 & 53-56), BT (Northern Ireland), CA (18-27), HS (Outer Hebrides), IM (Isle of Man), IV (7, 9-12,14-28, 30-32, 36, 40-56), KA (27-28), KW (Orkney Islands), LA (15-23), PA (20-38, 41-49, 61-78, 80-88), PH (17-26, 30-44, 49-50), TR (21-25) & ZE (Shetland Islands) and any country outside of the UK.

If you would like to return from the above postal codes, please contact us for details.

Items that cannot be returned:

• Stainless Steel Ducting and Stainless Steel Ductwork Parts

• Galvanised Spiral Ducting

• Bespoke Parts (Items that are not on the webshop which have been made to specific customer requirements for example: Rocket Boosters, Woodwork Floppy Filter Bags)

• Custom Colour Grille Boxes, Grilles and Louvres

• Header Tank

• Items in the ‘Clearance Category’

• Dalamatic Cage Insert, Filtex Cage Insert, Heaton Green Cage Insert

• Atex Non Return Valve

• All items in the 'Panel Filters' Section of Web (https://www.dustspares.co.uk/panel-filters/)

Damaged Goods

For any goods that have been damaged in transit, please ensure that you sign for them as ‘damaged’ on the Couriers delivery record (most likely their hand held system).  Damaged goods must be reported to us within 24 Hours of Delivery. Pictures should be taken of the damaged goods and forwarded to us by email upon receiving the delivery.

No claims for damages will be considered if the goods have been signed for as ‘in good condition’.

Faulty Goods

If there is a problem with any goods received, please contact us straight away. We will deal with your query without delay. 

Defects and Guarantee

No claims for faulty materials or workmanship will be entertained if modifications to the goods have been effected other than by Dust Spares Ltd.

Retention of Title

All Goods supplied to you remain the property of Dust Spares Ltd until they have been paid for in full.

Performance

Information and Data Sheets are supplied for products on our Website, in order for you to select the most appropriate products. Although we can suggest items of suitability, we cannot guarantee their performance as we have not assessed their usage.  We do not accept liability for any incorrect goods purchased.